• Citizens' made ​​in oral or written form. Verbal and written complaints of citizens are of equal importance.
• Treatment of citizens may be individual or collective.
• Treatment of citizens can be in the form of applications, proposals or complaints.
• Application - treatment of citizens with a request for assistance in the realization of their rights, freedoms and legitimate interests.
• Proposal - treatment of citizens with recommendations to improve the state and public activity.
• Complaint - treatment of citizens demanding the restoration of violated rights, freedoms and legitimate interests.
• Citizens of the Republic of Uzbekistan shall have the right to appeal to the state authorities, statements, proposals and complaints.
• Implementation of the citizens' right to appeal should not violate the rights, freedoms and legitimate interests of others, society and the state.
• Foreign nationals and stateless persons have the right to apply to the state bodies of the Republic of Uzbekistan in accordance with this Law.
• Activities in the field of citizens' self-government bodies are regulated in accordance with the procedure established by this Law.
• Do not subject to review in accordance with this Law, the complaints of citizens, if the legislative acts provide for a different procedure for their consideration.
• The right of citizens to access implemented voluntarily. No one can be forced to participate in activities in support of any appeal or against him.
• A citizen has the right to appeal against the unjustified refusal to accept and review his appeal to a higher authority in the chain of command or directly to the court.